Refund policy
At QRugs, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return according to the policy below.
Return Window
Eligible items may be returned within 30 days of delivery.
Return Eligibility
To qualify for a return:
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Items must be unused and in original condition
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All original packaging and tags must be included
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Rugs must not show signs of wear, damage, washing, or alteration
How to Request a Return
To start a return request, please contact our support team at:
Please include:
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Your order number
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Product details
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Reason for the return
Once approved, return instructions will be provided.
Return Shipping
QRugs ships to customers in the United States, Canada, Europe, and Australia.
Customers are responsible for return shipping costs unless:
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The item arrived damaged
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The wrong item was received
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The product is defective
For approved defective or incorrect orders, QRugs will provide return assistance or a prepaid return label when applicable.
International customers may be responsible for customs duties, taxes, or return shipping charges based on local regulations.
US Return Address
For approved returns within the United States, items may be returned to:
QRugs Returns Center
1113 Hoover Ave
Westland, MI 48186
United States
Refunds
Refunds are processed within 5–7 business days after the returned item is received and inspected.
Approved refunds are issued to the original payment method used during checkout.
Original shipping charges are non-refundable.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please include photos of:
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The item received
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Packaging
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Shipping label
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Any visible damage
After review, we will arrange a replacement or refund at no additional cost.
Exchanges
We currently do not offer direct exchanges. Customers may return eligible items and place a new order separately.
Contact Us
If you have any questions regarding returns, refunds, or shipping, please contact: