Shipping policy
QRugs Shipping Policy
At QRugs, we strive to ensure that your handmade rugs are delivered to you promptly and in perfect condition. Please review our shipping policy for details on processing, delivery timelines, and international shipping.
1. Processing Time
- Orders are processed within 1-2 business days after payment is confirmed.
- Custom or made-to-order rugs may require additional processing time, which will be specified on the product page.
- Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Details
- All rugs are shipped directly from Pakistan to international markets.
- Delivery typically takes 4-7 business days from the date of shipment, depending on your location and customs processing.
3. Shipping Rates
- Free Shipping: Available on all orders.
4. Tracking Your Order
- Once your order is shipped, you will receive an email with a tracking number.
- Use the tracking number to monitor your shipment on the courier’s website.
5. Customs, Duties, and Taxes
- All international orders may be subject to customs duties, taxes, or fees, depending on the destination country.
- These charges are the responsibility of the customer and are not included in the product or shipping cost.
- QRugs is not responsible for delays caused by customs clearance.
6. Lost or Damaged Packages
- If your package is lost or arrives damaged, please contact us at support@qrugs.com within 48 hours of delivery.
- For damaged items, include photos of the packaging and the rug to facilitate resolution.
7. Incorrect Shipping Information
- Please ensure your shipping address is accurate and complete at checkout.
- QRugs is not liable for delays or losses caused by incorrect addresses provided by the customer.
8. Questions or Concerns
For any inquiries regarding shipping, please reach out to us at:
Email: contact@qrugs.com